Trouble Logging In
I can't remember my password
You can reset your password from the the Sign In page using the "Forgot your password?" link. You will need your User ID and the answer to your security question(s) to complete the reset.
View the Logging In section of the User Guide for information on resetting your password.
I can't remember my User ID
You can retrieve your User ID using the "Forgot your User ID?" link on the Sign In page. You will need access to the email address associated with your account.
View the Logging In section of the User Guide for information on recovering your User ID.
My account is locked
Accounts can be locked for security purposes. Often this is the result of too many attempts to log in to the account with the wrong user id and password combination.
You can use the "Forgot your password?" link on the Sign In page to reset your password and unlock your account.
View the Logging In section of the User Guide for information on resetting your password. A password reset will unlock your account.
How do I register for an account?
Click the "Create A User" button on the Sign In page to create a new user account. A valid email address is required for registration.
After submitting your information, you will receive a verification email. The email will contain a link to activate your account and complete the registration.
View the Creating and Editing Users section of the User Guide for information on registering.
Help with Bidder Numbers
How do I get a new bidder number?
In counties that allow new bidders to be created online, you can obtain a new bidder number using the "Add Bidder" button on the Manage Bidders page.
View the Adding and Managing Bidders section of the User Guide for information on getting a bidder number.
How do I find my existing bidder number?
To associate an existing bidder with your LienHub account you must enter the bidder number and the federal Tax Identification Number (TIN) associated with the bidder.
If you do not remember your bidder number you may be able to retrieve it by contacting the County or LienHub Support and providing additional details and credentials.
View the Adding and Managing Bidders section of the User Guide for information on finding your bidder number.
How do I add another bidder to my User ID?
View the Adding and Managing Bidders section of the User Guide for information on adding an additional bidder number to your User ID.
How do I fill out a new W-9?
You can complete a W-9 form by entering the required information when adding a new bidder in LienHub.
View the Adding and Managing Bidders section of the User Guide for additional information.
How do I change information on my W-9?
You can modify W-9 information for a bidder from the Manage Bidders page. Click the pencil icon next to the bidder to modify the bidder and then select Edit W-9.
Not all counties allow W-9 forms to be edited online.
View the Adding and Managing Bidders section of the User Guide for information on changing your W-9.
How do I print a copy of my W-9?
You can download a PDF copy of the W-9 form for individual bidders. Go to the Manage Bidders page, click the pencil icon next to the bidder to modify the bidder, and then select Download W-9.
A PDF version of the W-9 form will be generated for the selected bidder. The form will be populated with the most recently saved bidder information.
View the Adding and Managing Bidders section of the User Guide for information on changing or printing your W-9.
Changing Account Information
How do I update my name or address?
There are two places that you'll need to change your name or address:
How do I update my email address?
The tax collector uses the e-mail address submitted on the W-9 page for your bidder in LienHub.
View the Adding and Managing Bidders section of the User Guide for information on how to update your email address.
How do I delete my account?
If you need to deactivate your account, please contact Grant Street Group.
ACH Banking Information
How do I change my ACH information?
View the Adding or Editing ACH Redemption Information for Your Bidders section of the User Guide for information on changing your ACH information.
My payment debited the wrong account
Funds are debited from the bank account number you entered during the checkout process.
Can I use a bank that is outside of the USA?
No, payments can only be made from eligible US banks.
I don't see all of my certificates
If you do not see all of the certificates that you're expecting in My Portfolio, make sure that all of your bidder numbers have been added to your account on the My Bidders page.
See the Viewing Your Tax Certificates section of the User Guide for information on viewing certificate that are owned by your bidder number(s) and the Adding and Managing Bidders section of the User Guide for information on adding bidders to your account.
How do I transfer certificates?
Some counties allow certificates to be transferred to other users via LienHub. The required forms and fees can be submitted electronically.
To transfer online, view the Transferring Your Tax Certificates section of the User Guide for information. If the county where you are transferring does not allow online transfers, please contact the Tax Collector.
How do I view certificates available for purchase?
See the Purchasing County-Held Certificates section of the User Guide for information on purchasing certificates.
Note: Not all tax collectors offer the option to purchase their county-held certificates through LienHub.
What are Use Codes?
Use codes are established pursuant to Florida law and reflect the actual use of the property as of the January 1 assessment date each year. They are not zoning designations, nor do they reflect any allowances or restriction on the property. Please contact the county Property Appraiser for further information.
What is the status of the certificate I purchased?
The current status of a certificate is displayed in the Status column on the All Certificates tab.
See the Viewing Your Tax Certificates section of the User Guide for information on viewing certificate details.
When is the next auction?
When dates are finalized, they will be listed here.
My cert has been redeemed. When will I receive my payment?
Counties typically process redemption payments every 1-2 weeks. Funds may be sent via check or ACH depending on the county. Once a redemption payment has been processed by the county, the payment details are available by navigating to the My Redemption Payments page.
See the Viewing Your Redemption Payments section of the User Guide for additional information.
Where can I see auction results?
To see the results for a tax certificate auction:
Tax Deed Applications
What is the status of my Tax Deed Application?
The current status of a Tax Deed is displayed in the Status column on the All TDAs tab.
See the Viewing Your Tax Deeds section of the User Guide for additional information.
Why is my certificate blocked from Tax Deed Application?
You can see the Blocking Reason on the My Updates page, or by mousing over the blue question mark on the My Certificates page. Blocking Reasons vary by county. You should contact the relevant county for more information about specific Blocking Reasons.
I see the error "This certificate is no longer available for redemption". What does that mean?
See the Applying for Tax Deeds section of the User Guide for information on errors when applying for Tax Deeds.
What is a legal mismatch?
See the Applying for Tax Deeds section of the User Guide for information on legal mismatches.
Counties Available on LienHub
Which counties do you serve?
A list of counties that are currently served by LienHub is available under the Select a County drop down menu on the left-hand side of the page.
View the Navigating Between Counties section of the User Guide for more information about the services offered in each county.
What equipment or software do I need to be able to participate?
If I have a question about how to use the web site, who do I contact?
Representatives of Grant Street Group are available via email (LienHub@GrantStreet.com) or via phone at 1-866-247-4370 between 8:00 a.m. and 5:00 p.m. EST on business days to provide instruction and answer questions regarding use of the web site.